Captain’s Chair was born from an MSP, so we understand the importance of delivering a best-in-class customer experience. Providing that experience requires visibility to the necessary information to make informed decisions on servicing your clients and giving those clients a view of the work, you do for them.
Our industry-first proprietary software increases engagement and creates stronger relationships between MSP’s and their customers by delivering critical insight in a user-friendly dashboard. The client facing dashboard is customizable and adds transparency to build trust between IT service providers and their managed clients.
Most MSPs provide transparency a few times a year during monthly or quarterly business reviews (MBR or QBR) and our research has shown that MSPs spend between 5-50 hours per month preparing these and other management reports for their clients. However, through deploying Captain’s Chair, transparency is immediate and MSPs can cut that time spent by up to 90%, allowing their staff to focus on higher value activities.
Captain’s Chair currently supports PSA integrations with ConnectWise Manage and Kaseya BMS and in less than 30 minutes you and your clients will have an integrated view of the critical service, license, asset and warranty data in an easy to understand dashboard. The Captain’s Chair team is here to support you with these and other integrations, to grow your business and provide best-in-class service.
We are always looking for new partners and collaborations. Feel free to contact us at 877-677-2248 (CCIT).