By Phillip Myers
If you’re already part of the ConnectWise ecosystem, you know how this suite of complementary solutions can streamline and automate your work as a managed service provider (MSP). In today’s competitive MSP market, however, it’s no longer enough to simply provide services to your client. Clients want to take a more active role in their relationship with a technology MSP, and they want increased levels of transparency from their service provider. How can you reinforce your role as a trusted partner to your clients and give them the visibility they want? The solution is simple: Harness the power of ConnectWise and put your clients in the Captain’s Chair.
What is Captain’s Chair?
Captain’s Chair is an industry-first proprietary software designed to solve one of the most common causes of client frustration – the “black box” of outsourced IT. MSP’s sell Captain’s Chair to generate additional recurring revenue, reduce client churn and have the ability to work with larger, more lucrative clients. The platform presents a summary of information for clients on all aspects of their IT environment: tickets, backups, servers, network elements, websites and applications. In addition, the application also provides at-a-glance information on assets such as workstations, servers and subscriptions. Clients can also view quotes, reports and roadmaps that will help drive digital transformation.
The ConnectWise Connection
For ConnectWise users, Captain’s Chair is a natural partner. The platform pulls its information from multiple ConnectWise products, including:
• ConnectWise Manage: This Professional Services Automation tool can transform an organization’s help desk, automating tasks and keeping the flow of communication going. Through Manage, Captain’s Chair pulls information so clients can view the status of tickets, assets and warranty information at a glance to set their mind at ease. Going forward, Captain’s Chair will include additional features from the Manage product, including one that allows clients to see the status of project tickets.
• ConnectWise Automate: With this remote monitoring management tool, agents are deployed on all servers and workstations. The tool reports the health status for each device; using this information, the dashboard can generate automatic alerts when a device has issues or requires proactive maintenance. Through Automate, Captain’s Chair pulls information related to on-premise servers and workstations to give clients the ability to see the health status along with any downtime or trouble history.
Additional integrations are planned for other tools within the ecosystem, including ConnectWise Sell, which streamlines the proposal process and automates billing and collections.
Driving Digital Transformation
It’s clear that ConnectWise can help MSPs streamline their processes and create efficiencies. With Captain’s Chair, you can embrace the role of a next-gen MSP, offering clients complete visibility, transparency and accountability. Take advantage of the synergy between these two powerful platforms, and help your clients drive their digital transformation.
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