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April 08, 2021 Transparency Creates Strong Client Relationships

By Captain's Chair

Traditional Managed Service Providers (MSPs) may feel their work is best understood only obliquely by their clients — like an IT magician doing fancy things behind a curtain. Further, they rely on a creaky communication model from days gone by that assumes clients don...

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March 30, 2021 Create QBRs That Benefit Both MSPs and Clients

By Captain's Chair

Most Managed Service Providers (MSPs) miss a prime opportunity to stand out in their client’s eyes, which is during Quarterly Business Reviews (QBRs). In fact, these meetings are famously dreaded by MSPs. Why? Because traditional MSPs regard these meetings as an on...

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March 10, 2021 The Future of MSPs: A New Paradigm

By Captain's Chair

In the face of commoditization, pandemic disruption, talent wars, and other market forces, what does a successful future look like for Managed Service Providers (MSPs)? The key will be navigating constant change, based on evolving client needs. This will involve beco...

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March 03, 2021 Avoiding the Next Crisis With an Agile Mindset

By Captain's Chair

The ongoing COVID-19 pandemic has swallowed some businesses whole, with many Managed Service Providers (MSPs) being among those facing existential challenges. Yet, some have fared better than others. Why? For an MSP whose value proposition to its clients was based on...

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February 23, 2021 Bid The Job Well

By Captain's Chair

When an MSP (Managed Service Provider) bids on a new business opportunity or a new proposal, it’s a chance to set the stage for a successful relationship. The bidding process can be challenging for MSPs, especially those whose reputation and expertise have typically b...

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