Blog

February 23, 2020 Transforming Your Customer’s Experience

By Captain's Chair

If you're a managed service provider (MSP), you know the importance of communication and engagement to ensure a good customer experience. When touch points with your clients are few and far between, your quarterly business reviews (QBR) may be your main opportunity to m...

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February 23, 2020 Captain’s Vlog Episode 1: Establishing a Better Customer Experience

By Captain's Chair

[embed]https://www.youtube.com/watch?v=BH7c3R2gA6A&t=6s[/embed]...

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February 24, 2020 Captain’s Chair v2.4 Release Notes

By Captain's Chair

As cybersecurity and threat protection becomes more pertinent to small and medium businesses, we realized there is a need for our managed services partners to share threat data with their clients. We are excited to release a new integration with Webroot AntiVirus to pro...

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February 25, 2020 The True Cost of Client Churn

By Captain's Chair

Your clients are your MSP business's most valuable assets, and lost clients can impact your business in a big way. If you're not tracking these critical cli...

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February 26, 2020 Top Reasons Why Companies Leave Their MSP’s – The Captain’s Chair Solution

By Captain's Chair

Every MSP knows how it important it is to maintain positive relationships with clients; after all, it's a lot harder and more expensive to acquire a new client than it is to retain an existing one. Understanding the most common reasons why companies leave their MSPs is ...

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