Blog

February 23, 2020 Captain’s Chair gives more transparency for MSP customers

By Captain's Chair

Captain’s Chair gives more transparency for MSP customers

Our own, Phillip Myers, sat down with the SmileBack team to discuss the purpose of the Captain's Chair dashboard and how our newest integration with their software can help MSP partners to better display their value to clients. Che...

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February 23, 2020 Transforming Your Customer’s Experience

By Captain's Chair

If you're a managed service provider (MSP), you know the importance of communication and engagement to ensure a good customer experience. When touch points with your clients are few and far between, your quarterly business reviews (QBR) may be your main opportunity to m...

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February 23, 2020 Captain’s Vlog Episode 1: Establishing a Better Customer Experience

By Captain's Chair

[embed]https://www.youtube.com/watch?v=BH7c3R2gA6A&t=6s[/embed]...

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February 24, 2020 Captain’s Chair v2.4 Release Notes

By Captain's Chair

As cybersecurity and threat protection becomes more pertinent to small and medium businesses, we realized there is a need for our managed services partners to share threat data with their clients. We are excited to release a new integration with Webroot AntiVirus to pro...

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February 25, 2020 The True Cost of Client Churn

By Captain's Chair

Your clients are your MSP business's most valuable assets, and lost clients can impact your business in a big way. If you're not tracking these critical cli...

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